Questions we’re often asked.

When is check-in and out? 
Check-in for overnight reservations is 4:00 pm and check-out is 12:00 pm. For day spa, check-in is 8:30 am and check-out is 6:00 pm. You are always welcome to come an hour or two in advance of your stay. We will provide locker facilities for you if you do.

Overnight guests: Your room will be ready for you to check in to by 4:00 pm on the day of arrival (you may arrive as early as 2:00 pm for use of the facilities). Should you be scheduled for any spa services prior to this time, we will provide you with a locker in our change room. Check-out time on your day of departure is 12 noon or earlier and 2:00 pm from the facilities. If you would like to arrive earlier or stay later, please ask about our extension packages. We suggest arriving 1/2 hour before your first scheduled activity or spa appointment.

Can I get an early check-in or a late check-out?
Unfortunately, due to the limited number of rooms available at each property, we are unable to guarantee early check in or late checkouts. Your reservation agent can note this on your file and if possible, we will do our very best to accommodate.

Ste. Anne’s recognizes that plans can sometimes change after a booking has been made. We also strive to offer a high-quality, all-inclusive and cost-effective destination spa experience to our guests, and as such, we offer the following options for guests who need to cancel or postpone their visit.

1. A $200 deposit per person is taken at the time of booking to secure your reservation. We accept Ste. Anne’s Gift Cards, major credit cards and e-transfers. You will be asked to provide a credit card number to remain on file.
2. Bookings made more than 72 hours prior to arrival can be cancelled within 24 hours of making the booking with the option of a full refund of the deposit.
3. Bookings made less than 72 hours prior to arrival must be paid in full at the time of booking and cannot be cancelled without losing the full package price of the booking.
4.  Bookings made more than 2 weeks prior to arrival can be cancelled and the booking converted to a credit on file that can be used for a new booking up to a year after the original booking was made. After one year, the deposit is forfeited.
5. Bookings that are moved or cancelled less than 2 weeks prior to the arrival date will forfeit the deposit.
6. Overnight bookings that are moved or cancelled within 72 hours of arrival will be charged for the full package cost for the first night of the booking.
7. Day spa bookings cancelled or moved within 24 hours of arrival will be charged for the full package cost for the day spa.
8. A no-show for a day spa or overnight booking will be charged the full cost of the package. Please note:
   – Due to our intimate size, moving or cancelling a booking can have a profound effect on our business. As such, there are NO exceptions to the policy.
   – If you have any concerns, we recommend that you consider purchasing cancellation insurance.

– Please note that changes or cancellations must be made with a live person. An email or a voicemail will not constitute a cancellation. Our phone lines are answered 24 hours a day.  After regular business hours, press “0” to be transferred to Guest Services.

– This cancellation policy does not apply to groups of more than 6 people, which will be governed by a group booking contract.

What types of reservations can I make? 
At Ste. Anne’s Spa you can choose to visit for just the day or for one or more nights. For maximum benefit, we do recommend a minimum two night stay wherever possible, however we understand that schedules and budgets cannot always accommodate. Whether you choose to visit for the day or for overnight, you will return to your work and home life feeling more relaxed and balanced.
How can I make a reservation?

a) Call 1-888-346-6772 to speak with our caring and knowledgeable team to help guide you through the booking process. A sales advisor will assist you with selecting a room or day spa package that fits your needs and then transfer you to our spa booking department to help you choose your spa and wellness selections and complete the itinerary for your stay. Our reservation department is open from 8:00 am – 8:00 pm Monday- Friday and 9:00 am-5:00 pm on weekends and holidays. At the time of booking, you will be required to pay a non-refundable $200 deposit per guest to confirm your reservation.

b) Book your Overnight or Day Spa Package Online:
You can also book your overnight or day spa stay online. Choose your venue (day or overnight), then your package and your room or locker. You will be required to pay the full amount at the time of booking and will receive a confirmation of your stay via email. Within 24 hours of your booking, you will be contacted by one of our sales advisors to schedule your meals and spa and wellness selections.

Can I book a group of people at once? 
Yes. Every reservation here is booked under the individual guest attending, so it is important to have the full guest name, address, phone, and email at the time of booking. We send individual confirmations and itineraries to each guest and we also make a pre-arrival call to each to ensure that all of their questions are answered before they arrive. Please note that for day spa group bookings, every guest will need to choose their spa and wellness selections at the time of booking.

Can I make changes to my schedule after I have confirmed it?
Once you have made your reservation and selected your spa and wellness services, you will receive your confirmations and schedules within 1 business day. If you would like to make any changes to the schedule, you can either email your sales advisor or our info@steannes.com account or call 888-346-6772 and we can work on revising your schedule. Please note that not all changes will be possible due to available meal times, wellness and spa selections but we will always do our very best! The further in advance of your stay you inquire, the better chance that we will be able to accommodate.

Note: Occasionally we must make adjustments to the starting times of some treatments, so please always review your most recent itinerary.

Will I get an itinerary? 
Please feel free to call your reservation agent at 1-888-346-6772 to review your schedule prior to your arrival. Upon arrival, you will receive a spa itinerary with the exact time and location of each service. Occasionally we must make adjustments to the starting times of some treatments so please follow this itinerary and carry it with you throughout the day to refer to.

How far are you from Toronto? 
Ste. Anne’s Spa is located 90 minutes east of Toronto.

How do I book a train or limousine? 
You can call our reservations team at 1-888-346-6772 and they can arrange a shuttle from the Cobourg train station once you have provided them your train times. We also have several private transportation options. Call our reservations team at 888-346-6772 to learn more.

Does Ste. Anne’s have onsite parking? 
Yes, we offer our guests complimentary parking in our paved parking lot. Shuttle transportation is provided to and from Spa Cottages and the Main Inn.

Do you have an Electric Vehicle Charging Station? 
Yes, there are three electric charging points located at Ste. Anne’s that you can use for a fee. We are equipped with three 40-amp Level 2 Chargers which use a standard SAE J1772 plug. If you have a charger with a non-standard SAE J1772, you will need to bring own adapter which is typically provided by the car manufacturer. See Guest services for access and location.

Please note: We do not carry adapters, guests must bring their own.

What are the meal times?
Breakfast is served from 7:30-10:00, lunch is served from 11:30-2:00, tea is from 3:00-5:30 and dinner is from 6:30-9:00. We have several seatings for each meal. You and your spa booking agent will schedule the seatings that make the most sense in light of your spa and wellness selections and your arrival and departure times.

Can I come to Ste. Anne’s for a meal only?
No, meals are available to registered Day Spa or Overnight guests only. Included in overnight bookings are breakfast, lunch, afternoon tea and dinner. Day Spa packages include lunch and afternoon tea.

What is appropriate dining attire? 
Come as you are! We host a casual environment and encourage all guests to dine in their robes or comfortable clothing.

What if I have an allergy? 

Please inform your dining room server of any food sensitivities or allergies at all of your meals. While we can typically accommodate most food-related allergies, we recommend that you review our sample menus to ensure there are items available that, with minor modifications, can fit your needs.

Is wi-fi available?
Wi-fi is available at the Main Inn and in all of our Spa Cottages, however, we recommend that you completely disconnect from your home and work life while you are with us in order to benefit from the serene environment that we provide.

Where can I wear my robe?
You can wear your robe virtually anywhere! It is customary at Ste. Anne’s Spa, as well as convenient! Wellness classes however are best attended in comfortable clothing and shoes.

Are we allowed to talk in the facilities? 
Ste. Anne’s Spa promotes a serene environment. Please be considerate to your fellow guests by keeping the volume down when socializing with friends and loved ones.

What time can I access the Meditative and Therapeutic Hydrotherapy Pools?
Between 8:00 AM and 10:00 PM daily.

What time can I access the Fitness Facility? 
Between 6:00 AM and 10:00 PM daily.

Can I use the locker rooms? 
The Mens and Ladies Locker Rooms are available to day spa and overnight guests. We use a personalized bracelet locking system to keep your belongings safe and sound.

What should I wear on a Trail Walk?
Give some thought to the clothing you wear and be sure to use comfortable and sensible footwear. Changing weather conditions can make the trails treacherous – please watch your step! Check with guest services for more details.

What is the difference between the Main Inn and a Spa Cottage?
The Main Inn at Ste. Anne’s Spa is where your dining, spa and wellness and facilities are during your stay. We have rooms at the Main Inn and we also have Spa Cottages. Our Spa Cottages range in proximity to the Inn anywhere from 500 meters to 1.5 km away. Some guests prefer to stay at the cottages as they are often more spacious, are great for groups, typically have outdoor hot tubs and can also be more private.

Is there a coffee maker in my room? 
There are coffee makers and kettles in all of our Spa Cottages, but no other rooms at Ste. Anne’s Spa have them. You are most welcome to ask at guest services for one however.

Is there a fridge in my room?
All rooms at Ste. Anne’s feature either a small bar fridge or in some group cottages, a regular size fridge.

Can we get a cot?
Unfortunately we do not have any cots to add to your room.

Can I ask for a particular therapist or gender?
Ste. Anne’s Spa employs both male and female professionally trained therapists. We are committed to the principle of Employment Equity, which means we will provide equal treatment in employment and will not discriminate on the basis of race, colour, religion, or creed, sex, sexual orientation, marital status, physical handicap, age, ethnic origin, or political belief. As such, our team will never ask you for any preferences in the selection of your therapist. Should you have a specific reason for making a request though, you are welcome to ask your reservation agent and they will do their best to accommodate.

Do I need to book my spa service ahead of time?
Yes, and as far in advance as possible. Our spa services can book up more than two months in advance, so it is best if you can make your selections even at the time of booking. This is especially important if you are looking for RMT massages, longer services or are with a group that would prefer to coordinate the timing of their services and meals.

SPA | WHAT TO BRING
Now that I have a reservation, what do I bring with me? 
Small bag for locker facilities
Camera
Bathing suit
Sandals or slippers for inside the spa
Hat/sunglasses
Sunscreen
Bug Spray
Comfortable clothing & shoes for wellness activities or treatments that require clothing
Refillable water bottle
Personal toiletry items – we provide Ste. Anne’s Skin Nourishment Shampoo, Conditioner, Body Wash and Lotion

Can I bring my pet? 
Pets are not permitted anywhere at the Main Inn, however in certain spa cottages your well behaved dog may accompany you. There is a $100 fee added to your accommodation rate and we ask that you use a kennel when you are not in the spa cottage to monitor your dog. Please practice cleanliness by not allowing the pet on furniture and cleaning up after your pet. Dogs must be on a leash at all times as there are resident dogs who may protect their territory.

Can I bring my child? 
Ste. Anne’s Spa offers an all-inclusive, adult oriented experience appropriate for persons who have attained the age of 18 years. Minors between the age of 16 and 18 may attend the spa with an adult family member. As an adult oriented destination spa we offer a tranquil atmosphere and as such do not have supervised facilities that are safe or appropriate for children under the age of 16. All of our rates are per person, regardless of age.

Can I use the steam rooms?
We do not recommend using the steam room if you are sensitive to heat for any reason, i.e. pregnancy, high/low blood pressure. The steam can get quite hot, so be careful.
What temperature are the pools in the Meditative and Therapeutice Hydrotherapy Pools?
The Upper Lazy River Pool and the Below the Falls Sitting Pool are set between 90 – 95 degrees. The Standing Jets and Waterfall Thermal Spa and the Upper Sitting Thermal Spa are set between 102 – 104 degrees.

MEDICAL CONCERNS:
Certain medical conditions such as recent surgery, cancer, high blood pressure and heart disease, may not be compatible with certain spa treatments. It is your responsibility to discuss any concerns you may have with your medical doctor and notify your reservationist at the time of booking.

Are Ste. Anne’s Spa gift cards safe to purchase elsewhere?
No, we recommend buying Ste. Anne’s Spa gift cards directly from us. Gift cards purchased from resellers or at a discount may not be valid, as we cannot guarantee their authenticity or value.

For peace of mind, always purchase directly through Ste. Anne’s Spa.

What gift cards does Ste. Anne’s Spa accept?
We only accept:
Ste. Anne’s Spa gift cards purchased directly through our official website, in-person at our spa or by phone through our reservations team.
Resorts of Ontario Gift Certificates purchased directly through their official website.

Gift cards from third-party resellers or discounted sources may not be valid. For a seamless experience, ensure your gift card is purchased directly from us or Resorts of Ontario.

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