Terms & Conditions

Ste. Anne’s recognizes that plans can sometimes change after a booking has been made.  We also strive to offer a high quality, all-inclusive and cost effective destination spa experience to our guests, and as such, we offer the following options for guests who need to cancel or postpone their visit:

1. A $200 deposit per person is taken at the time of booking to secure your reservation. We accept Ste. Anne’s Gift Cards, major credit cards and e-transfers. You will be asked to provide a credit card number to remain on file.
2. Bookings made more than 72 hours prior to arrival can be cancelled within 24 hours of making the booking with the option of a full refund of the deposit.
3.  Bookings made less than 72 hours prior to arrival must be paid in full at the time of booking and cannot be cancelled without losing the full package price of the booking.
4.  Bookings made more than 2 weeks prior to arrival can be cancelled and have the deposit converted to a credit on file that can be used for a new booking up to 1 year after the original booking was made.  After one year, the deposit is forfeited.
5. Bookings that are moved or cancelled less than 2 weeks prior to the arrival date will forfeit the deposit.
6.  Overnight bookings that are moved or cancelled within 72 hours of arrival will be charged for the full package cost for the first night of the booking.
7.  Day spa bookings cancelled or moved within 24 hours of arrival will be charged for the full package cost for the day spa.
8.   A No-show for a day spa or overnight booking will be charged the full cost of the package.

Please Note:
Due to our intimate size, moving or cancelling a booking can have a profound effect on our business. As such, there are No Exceptions to the policy.

• If you have any concerns, we recommend that you consider purchasing cancellation insurance.
•  Please note that changes or cancellations must be made with a live person. An email or a voicemail will not constitute a cancellation. Our phone lines are answered 24 hours a day. After regular business hours, press “0” to be transferred to Guest Services.
•   This cancellation policy does not apply to groups of more than 6 people, which will be governed by a group booking contract.

At the time of booking, your reservation agent will take a deposit of $200 per person and ask for a credit card number to be put on file. At check-in, you will be asked to present payment to our guest services team for a pre-authorization for the full cost of your visit, including an additional $200 per guest, per day/night for any incidentals incurred during your visit. At check-out, a payment for the final cost of your visit will be processed from this pre-authorization.

• Ste. Anne’s is not responsible for lost, stolen, or destroyed Gift Cards. However, if you report a lost, stolen, or destroyed Gift Card, it may be replaced with the remaining balance upon proof of purchase and the original gift card number, subject to validation and approval by Ste. Anne’s Spa.
• Gift Cards purchased from sources other than Ste. Anne’s directly may not be valid or may have less redeemable value than promised by an unauthorized seller. The purchaser of Gift Cards from any unauthorized source does so at their own risk. Ste. Anne’s is not responsible for Gift Cards purchased from sources other than Ste. Anne’s directly.
• To ensure the validity and security of your gift card, Ste. Anne’s recommends purchasing Gift Cards exclusively through authorized sources, including Ste. Anne’s official website or approved in-person locations. Gift Cards purchased through third-party websites, marketplaces, or unauthorized resellers are not guaranteed to be valid, and Ste. Anne’s is not responsible for any loss or damage arising from the use of such cards. We strongly advise customers to verify the legitimacy of any third-party gift card seller before making a purchase.

• Ste. Anne’s reserves the right to refuse, suspend, deactivate, or reject any Gift Card for which fraud is suspected or detected. This includes Gift Cards procured through suspicious or unauthorized sources. In such cases, Ste. Anne’s will make reasonable efforts to notify the purchaser or cardholder, but Ste. Anne’s is not obligated to honor any transactions that involve fraudulent, stolen, or otherwise invalid Gift Cards.
• Ste. Anne’s reserves the right to refuse, suspend, or cancel any gift card transaction or service booking if fraud is suspected or detected. This includes Gift Cards procured through suspicious or unauthorized sources. If fraud is detected or suspected in relation to a Gift Card, Ste. Anne’s may suspend or cancel the services associated with that Gift Card, even if services have already been provided.

• The purchaser of any Gift Card purchased from an unauthorized source, including but not limited to third-party resellers, assumes full responsibility for any chargebacks, fraudulent claims, or disputes related to such Gift Cards. Ste. Anne’s will not absorb any costs associated with chargebacks or disputes arising from the use of fraudulent Gift Cards. The purchaser agrees to reimburse Ste. Anne’s for any chargebacks, legal costs, or other fees incurred as a result.
• In the event that fraudulent activity is detected after services have been rendered, Ste. Anne’s reserves the right to pursue the responsible party for reimbursement, including any costs incurred from chargebacks, administrative fees, legal costs, or any other charges associated with the fraudulent transaction.

• Ste. Anne’s is not responsible for Gift Cards purchased online that are undeliverable or not received due to inaccurate delivery information, including but not limited to incorrect or nonexistent physical or email addresses. In order to ensure that delivery information has been entered accurately, we recommend that customers check all details prior to finalizing their purchase.

• These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada. Both parties agree that any disputes arising from the purchase or use of Ste. Anne’s Gift Cards shall first attempt to be resolved amicably through mediation before seeking legal remedies. Ste. Anne’s reserves the right to pursue all available legal remedies for any chargebacks or fraudulent activity, including claims for reimbursement and recovery of associated costs.
• If services have already been provided and fraud is detected, the purchaser remains responsible for the full price of the services rendered, which may include chargeback fees, legal costs, and any other associated expenses incurred by Ste. Anne’s.