Terms & Conditions

Ste. Anne’s recognizes that plans can sometimes change after a booking has been made.  We also strive to offer a high quality, all-inclusive and cost effective destination spa experience to our guests, and as such, we offer the following options for guests who need to cancel or postpone their visit:

1. A $200 deposit per person is taken at the time of booking to secure your reservation. We accept Ste. Anne’s Gift Cards, major credit cards and e-transfers. You will be asked to provide a credit card number to remain on file.
2. Bookings made more than 72 hours prior to arrival can be cancelled within 24 hours of making the booking with the option of a full refund of the deposit.
3.  Bookings made less than 72 hours prior to arrival must be paid in full at the time of booking and cannot be cancelled without losing the full package price of the booking.
4.  Bookings made more than 2 weeks prior to arrival can be cancelled and have the deposit converted to a credit on file that can be used for a new booking up to 1 year after the original booking was made.  After one year, the deposit is forfeited.
5. Bookings that are moved or cancelled less than 2 weeks prior to the arrival date will forfeit the deposit.
6.  Overnight bookings that are moved or cancelled within 72 hours of arrival will be charged for the full package cost for the first night of the booking.
7.  Day spa bookings cancelled or moved within 24 hours of arrival will be charged for the full package cost for the day spa.
8.   A No-show for a day spa or overnight booking will be charged the full cost of the package.

Please Note:
Due to our intimate size, moving or cancelling a booking can have a profound effect on our business. As such, there are No Exceptions to the policy.

• If you have any concerns, we recommend that you consider purchasing cancellation insurance.
•  Please note that changes or cancellations must be made with a live person. An email or a voicemail will not constitute a cancellation. Our phone lines are answered 24 hours a day. After regular business hours, press “0” to be transferred to Guest Services.
•   This cancellation policy does not apply to groups of more than 6 people, which will be governed by a group booking contract.

At the time of booking, your reservation agent will take a deposit of $200 per person and ask for a credit card number to be put on file. At check-in, you will be asked to present payment to our guest services team for a pre-authorization for the full cost of your visit, including an additional $200 per guest, per day/night for any incidentals incurred during your visit. At check-out, a payment for the final cost of your visit will be processed from this pre-authorization.